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MAINFRAME - TIP OF THE DAY : Q. If there is a situation, where we need to code more than 255 steps in a JOB? A. We need to split jcl into two jcls , at the end of the first jcl check the condition code and initiate the second jcl.

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Assignment of Problem Tickets for Job/STC Failures

 
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MrSpock
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PostPosted: Wed Jul 04, 2007 1:11 am    Post subject: Assignment of Problem Tickets for Job/STC Failures Reply with quote

I'm looking for some ideas for industry-best practices with regards to generating and assigning problem tickets in a Problem Management System for batch job abends/failures, and for started task abends.

Some things I'm looking for:

- What facility creates and assigns problem tickets?
- What criteria are used to determine IF a ticket is generated and to whom it is assigned?
- Are problem tickets assigned different levels of severity depending on the criticality of the batch application that has failed?
- Do you create multiple tickets for multiple failures for the same job/task?
- How is the assignment process managed? How is it audited?
- Does the creation of a problem ticket drive an automated contact call-out to the support team?
- Is the process consistent across mainframe/non-mainframe platforms?
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