Can you help me to answer this question?

other mainframe interview questions

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madster
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Joined: Thu Oct 28, 2010 2:36 am

Can you help me to answer this question?

Post by madster » Thu Oct 28, 2010 3:43 am

What do you do if a customer asks you a question you do not know the answer (remember that your collegues and supervisors are too busy to help you) ?

Anuj Dhawan
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Location: Mumbai, India

Post by Anuj Dhawan » Thu Oct 28, 2010 12:45 pm

What does the customer ask?
Regards,
Anuj

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dbzTHEdinosauer
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Post by dbzTHEdinosauer » Thu Oct 28, 2010 1:05 pm

i have found that being honest helps.

something along the lines of:

"To be honest, I don't know the answer to that, but if you will give me 1/2 hour,
I will find the answer and call you back"

and call back within 1/2 with or without the answer.
Dick Brenholtz
JCL, SQL and code in programs have an irritating habit of doing what you say,
not what you meant.

Anuj Dhawan
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Posts: 1625
Joined: Sat Aug 09, 2008 9:02 am
Location: Mumbai, India

Post by Anuj Dhawan » Fri Oct 29, 2010 12:57 pm

Liked your answer, Dick...:)
Regards,
Anuj

madster
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Posts: 2
Joined: Thu Oct 28, 2010 2:36 am

Post by madster » Sun Oct 31, 2010 4:29 pm

Thanks Dick, It's not bad...! :)

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